Support

We’re here to help.

Questions about PIA-CRE, an edition choice, a future download, a payment or your licence? Raise a support request below and we’ll reply by email — typically within one business day. The store opens at launch; if your question relates to a future purchase, say so in the message.

Raise a support request

Order ID (optional)

Found in your order confirmation email. Leave blank for pre-sales questions.

Email Issue type Message

Never include credit-card numbers or full payment details. Payments are handled by Stripe; we never need your card number to investigate.

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Self-help, first

Many questions are answered instantly here:

Edition comparison — 118 vs 175 vs 267 controls
PIA-CRE product page — what the system is and what’s included
Your downloads — how download delivery works
Order confirmation & checkout cancelled — what those pages tell you
Licence questions (Individual, Team, Enterprise) — use the form, issue type “Licence question”

Direct email

Prefer email? Write to support@projectinsiderasia.com. Include your order ID where relevant.